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FAQ

 

Who makes all of these great products?

  • You’re in luck. Retro-a-go-go! designs and manufactures everything you see on our website. You are buying directly from the source. All art, designs, images, writing, and copy on Retro-a-go-go.com are property of Retro-a-go-go!, their affiliated licenses (Ford, General Motors, Bettie Page etc.), and or the artists partnered with Retro-a-go-go!. Please understand images, designs, copy, writing, and art may not be reproduced, copied, used, borrowed, replicated or taken without the explicit, written and documented consent of Retro-a-go-go!, its artists, licenses, or owners.

How do I order?

  • You place your order through this website by shopping and checking out online. However if you prefer to call or email us to place your order, please see our contact information below.
  • Email: jen@retroagogo.com
  • Phone: 734.476.0300
  • Online: www.retroagogo.com

When will you ship my order?

  • We ship your order within 1-2 business days if item(s) in stock. If you purchase a pre-order item, it will ship on the date listed . If you order contains both in stock and pre-order items your order will be shipped all together/complete. Partial orders are shipped at our discretion and can be shipped at your request (additional shipping charges may apply). Some items may ship separately from a different warehouse and will be noted on your invoice. For urgent or overnight orders, please email us directly at jen@retroagogo.com, or call 734.476.0300 so we can rush your shipment.

 What shipping methods and lead-times do you offer?

  • We ship using USPS and UPS for our Domestic and International Retail and Wholesale Customers. Your shipping cost is based on your order weight and dimensions as well as the shipping method that you select.  Once you receive shipping notification, your order will ship according to the method of shipping (and estimated shipping time that you select). We will ship most orders within 48 hours.
  • If you need your order by a specific date, or if you have questions about arrival times, please make note at checkout or feel free to contact us directly over the phone, chat, or via email.
  • All shipping methods are subject to changes, delays and additional fees per the carrier’s discretion and or policy. 

Can I change my order once I have placed it?

  • It’s not possible to change your order online once you have placed it. If you require special assistance with your order or would like to add to your order, please contact us at 734.476.0300 or send us an email at info@retroagogo.com

Can I use more than one promo-code or coupon on an order?

  •  No, sorry! Our system only accepts the first coupon or promo-code entered. Coupons and promo-codes can’t be combined.

Do you accept and process international orders through this website?

  • Yes! We ship worldwide, some exclusions may apply.

Do you accept and process wholesale orders through this website?

  • You’re in luck! Retro-a-go-go! sells both Wholesale and Retail. To apply for a wholesale account please click here!

What types of payments do you accept?

  • We accept Visa, MasterCard, American Express, Discover, Retro-a-go-go! Gift Certificates and PayPal.

When will my credit card be charged?

  • Your card will be charged in full as soon as you place an order or pre-order. For more information about payment holds, delays, and or declined cards, call or visit your bank.

Can I return or exchange my free gift?

  • Sorry, but our free gifts cannot be returned or exchanged for other items.

I can't remember my password, what can I do?

  • You can have your password emailed to you by clicking on the recover password link here... Recover your password!

What if I have reviewed this list and I still have unanswered questions?

  • By all means, please do send us an email with your question(s) or thoughts. You can contact us at: info@retroagogo.com. We will do our best to respond to your email within 24-48 hours, if not sooner.
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